Privacy Policy

Mobilab Connect is developed by Primary Healthtech Private Limited as a free application to facilitate health diagnostics using Mobilab devices. This Privacy Policy explains how we collect, use, and protect your data when you use our service.

By using Mobilab Connect, you agree to the terms outlined in this policy regarding data collection, usage, and security.

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1. Information Collection and Use

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Mobilab Connect collects and processes data necessary for its core functionality.

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a. Personal Information

• Name (if voluntarily provided by the user)

• Phone Number (for authentication and account-related communication)

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b. Health Data (Sensitive Personal Information)

​Mobilab Connect interacts with the Mobilab analyzer to analyze blood test results. The collected health data includes:

• Diagnostic Test Results (e.g., blood glucose levels, liver function markers, etc.)

• Health Records (manually entered by users for storing and managing health-related data)

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Purpose of Collection:

• Provide accurate diagnostic insights and results.

• Improve app performance and ensure a seamless user experience.

• Enable customer support and troubleshooting.

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Mobilab Connect does not use health data for advertising, marketing, or non-health-related purposes.

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2. Log Data

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In the event of crashes or errors, the app collects Log Data using Firebase Crashlytics to diagnose issues and improve performance.

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Log Data Collected:

• Device IP Address (for debugging purposes)

• Device Name & OS Version (to resolve compatibility issues)

• App Configuration & Status (to identify errors)

• Usage Time & Date (to detect peak issue occurrences)

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Purpose of Collection:

Log data is used exclusively for performance monitoring and troubleshooting.

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Third-Party Service Compliance:

Firebase's Privacy Policy applies to crash analytics data collection.

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3. Location Data Access (for Bluetooth Use)

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Why We Access Location:

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Mobilab Connect requires approximate location access solely to enable Bluetooth communication with supported diagnostic devices.

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This permission is required by Android OS for BLE (Bluetooth Low Energy) operations.

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Usage Details:

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• Purpose: To securely connect and transfer test results between your phone and the diagnostic device.
   

• We DO NOT:​​

  • Store or transmit location data to our servers

  • Collect or track your actual physical location

  • Share location data with third parties

 

4. Data Sharing

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Mobilab Connect does not sell, rent, or share personal or health data for marketing. Data is shared only under the following conditions:

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• Authorized Healthcare Providers: When explicitly permitted by the user for medical consultation.

• Regulatory Authorities: If required for compliance with health regulations.

• Google Firebase: App crash reporting and analytics (no health data shared).

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All data sharing is fully compliant with applicable laws and regulations.

 

5. Permissions & Data Access

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Mobilab Connect requests only essential permissions:

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• Bluetooth & Location Access: To pair with diagnostic devices using BLE.

• Storage Access: To save diagnostic reports (only when initiated by the user).

• Internet Access: Required for syncing health data with Mobilab cloud (if enabled by the user).

 

App functionality remains available even if some permissions are denied, though Bluetooth-based features require location access due to OS-level constraints.

 

6. Data Retention & Deletion

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• Personal & Health Data: Retained only as long as necessary for diagnostic purposes.

• User-Controlled Deletion: Users may request data deletion via software@mobilab.in.

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Mobilab Connect allows users to manage and delete their data at any time.

 

7.  Children’s Privacy

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​Mobilab Connect is not intended for children under 13 years old. If we become aware of any such data collection, it will be promptly deleted. Parents or guardians may contact us for assistance.

 

8. Data Security Measures

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We implement the following security measures to protect user data:

 

• AES-256 Encryption for stored health data.

• Secure Access Protocols to prevent unauthorized access.

 

Despite these precautions, users should exercise caution when sharing sensitive information online.

 

 9. Compliance with Google Play Policies

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Mobilab Connect adheres to Google Play’s Health Content & Services policies, including:

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• Medical Device Compliance: Mobilab is validated by AIIMS, ICMR, and other institutions.

• Sensitive Data Compliance: Health data is encrypted and used strictly for diagnostic purposes.

• Permissions & Privacy Transparency: We collect only what is necessary.

• Location Access Disclosure: Used strictly for Bluetooth-based diagnostics

 

For compliance inquiries, contact us at software@mobilab.in.

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10. Updates to This Privacy Policy

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This policy may be updated periodically. Users will be notified of significant changes via in-app notifications.

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• Effective Date: May 28, 2025

• Last Updated: May 28, 2025

 

11. Contact Us

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For any privacy-related concerns, contact:

Email: software@mobilab.in
Address: Primary Healthtech Private Limited, Noida, India

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