What to check Ensure the power switch is set to On If the device still doesn't respond after switching on, check the charger and battery status. If the issue still persists, call Customer Support: 7042750444(tel:7042750444)

Required state OTG cable must be Secured properly and detected by the phone Unplug and re-insert the OTG cable firmly. Make sure the OTG permission prompt is accepted when it appears on your phone. If the issue still persists, call Customer Support: 7042750444(tel:7042750444)

Required state OTG permission must be Granted When you connect the OTG cable, a system prompt appears asking for USB permission. Tap "Allow". If it doesn't appear, disconnect and reconnect the cable. If the issue still persists, call Customer Support: 7042750444(tel:7042750444)

Required state Phone must be on Stable internet or WiFi Check your mobile data or WiFi connection before starting a test. A weak signal can cause the test to fail mid-way. If the issue still persists, call Customer Support: 7042750444(tel:7042750444)